Ortovox 3+ Recall

There is a Safety Recall on the Ortovox 3+ Avalanche Tranceiver.

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We have to inform you that there is a precautionary recall for the ORTOVOX 3+ avalanche transceivers running software version 2.1.

Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.

There have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update.

INFORMATION ABOUT THE PRECAUTIONARY RECALL

 

WHAT IS THE DISRUPTION?
Temporary disruption of the transmission signal’s pulse may occur on rare occasions. If this happens, the breaks between the transmission signals may be prolonged by a few milliseconds. If this happens when the device is being searched for, confusing messages may be temporarily displayed on the receiving transceiver. This may cause time to be lost in the search.

WHICH DEVICES ARE AFFECTED?
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1.

3+ devices running the following software: 1.0, 1.1, 2.0, 2.2 – no matter what color – and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.

HOW DO I KNOW WHICH SOFTWARE VERSION IS RUNNING ON MY ORTOVOX 3+?
Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:

  1. 10-digit serial number
  2. Display test screen
  3. Remaining battery capacity
  4. INSTALLED SOFTWARE VERSION

If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.

If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.

If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected.

On our website you will find a video tutorial that clearly shows the individual steps.

I STILL HAVE 3+ WITH SOFTWARE VERSION 2.1 IN STOCK: WHAT SHOULD I DO?
In order to offer you uncomplicated shipping of the device(s), we ask you to use the recall form on our website (www.ortovox.com/recall-3plus) FROM MAY 25th, 2018 ONWARDS. Devices cannot be sent in any earlier.